Our health is our most important concern, taking in both physical and psychological health. However, when it comes to our physical health, everyone has got a word to say about it. Whether it’s about diabetes or fertility issues, you have to deal with thousands of advice from all and sundry. All thanks to the digital expansion of fields including health...

If you run a contact or call centre, you’ve probably heard of something called contact centre monitoring. Maybe you’ve heard how important monitoring software is in the ever-changing digital world—but what exactly is it, and how can it help your business grow and thrive? In this article, we’ll explain what contact centre monitoring is all about and highlight four critical...